Privacy Policy

Who we are

Parkman ("we", "us") runs the Parkman app and website, which help drivers find free and paid parking and help parking owners rent out their spaces. Parkman is operated by Sitara Labs (Udyam Registration No. UDYAM-MH-18-0587060), Plot No. 357, Road No. 19, Jawahar Nagar, Goregaon West, Mumbai, Maharashtra 400104, India.

What we collect

• Account details: the mobile number or email you sign in with, your name and your language. If you sign in with email, we send your sign-in code through our email provider, Resend. If you sign in with Google, we receive your name, email address and profile picture from Google, and nothing else.
• Vehicles: make, model, type, size and, if you add it, the registration number.
• Your location: only while you use the app and only if you allow it, to show parking near you and to save where you parked. We never track your location in the background.
• Bookings and payments: your bookings, their times, amounts and any extra time you add. Payments are handled by our payment partner, Cashfree. We never see or store your card details, UPI PIN or bank login; we keep only the payment reference and whether it succeeded or was refunded.
• Parking owners: business details, identity and ownership documents, and the bank account we send payouts to.
• Reports you send: when you tap "I parked here" or "No parking here", we store the spot, the time, your reason and your vehicle type, linked to your account so we can stop false reports. Other drivers see how many people reported a spot, never who.
• "Where did I park": the spot, note and photo you save stay on your phone and are not uploaded. If you choose to share the spot with other drivers, only its location is sent, as a report.
• Photos of parking spots you choose to share: when you tap "I parked here" and share a photo, the photo and the spot's location are uploaded and shown to other drivers, without your name. Please don't photograph people's faces or number plates. We remove a photo if you ask, or if it breaks these rules.
• Chat and calls with the other person on a booking: the messages you send (after we hide any phone numbers, emails and links in them), and for each call who started it, when, how long it lasted and how it ended. We never record calls.
• Free in-app calls use your microphone only while a call is on. The audio goes through a relay server, so neither of you learns the other's phone number or internet address.
• Phone calls through a Parkman number: your mobile number is sent to our telephony partner only to connect the call, and the other person sees the Parkman number, not yours.
• Notifications: a device token so we can send booking updates and reminders. A "Remind me to leave" reminder is set on your phone and is not sent to us.
• Ratings and reviews: the stars, tags and comment you give a parking place after a stay. Other drivers see them without your name.
• Surveys: your answers if you choose to answer our short questions, and your name, mobile number and email if you choose to leave them so we can contact you.
• Saved places: places you save with the heart stay on your phone and are not uploaded.
• Reports and messages you send to our help desk: the kind of problem, your message (after we hide any phone numbers in it), which spot or screen it was about, and your device type and app version.
• How you use the website: on parkman.in we use Google Analytics and Microsoft Clarity to see which pages and buttons people use and where visitors come from (pages viewed, taps and clicks, device and browser type, and approximate location from your internet address). Clarity can replay how a page was used, with the text you type hidden. Google and Microsoft collect this through cookies and similar technology; see Microsoft's Privacy Statement (https://privacy.microsoft.com/privacystatement) and how Google uses data from sites that use its services (https://policies.google.com/technologies/partner-sites). We also record which app screens and features are used and which link or campaign brought you to Parkman. We use all of this only to improve Parkman, never to sell or advertise.

How we use it

We do not sell your personal data and we do not show you advertising based on it.

• To run bookings, payments, refunds, extensions and owner payouts.
• To remind you before your booking ends and to tell you if you stay past it.
• To let you and the other person on a booking message and call each other without sharing your numbers or names.
• To show free and paid parking, including estimates and other drivers' reports.
• To check parking owners and their documents before their parking is listed.
• To prevent fraud and misuse, keep accounts secure and meet our legal duties.
• To fix problems and improve Parkman.

Who we share it with

Some of these providers store or process data on servers outside India. We use only providers that protect it, and we don't transfer data to any country the Government of India restricts.

• The parking owner you book with: your vehicle (make, model and registration number), the booking times and its code. Owners do not get your phone number, email or name from us, and drivers do not get the owner's; you appear to each other only as "Driver" and "Parking owner".
• Service providers who work for us: Supabase (database and hosting), Resend (sign-in and service emails), Cashfree (payments and refunds), Google (sign-in with Google, maps, place search, Street View photos and walking times; maps and place search load straight from Google in your browser, so Google receives your internet address and what you search for, and for photos and walking times our servers send Google the location of a parking spot, not who you are), Firebase Cloud Messaging (notifications), Google Analytics and Microsoft Clarity (website usage), our call relay provider (free in-app calls) and Exotel (phone calls through a Parkman number). When the OpenStreetMap map is shown, your phone loads map images from OpenStreetMap's servers.
• Government or law enforcement, when the law requires it.

How long we keep it

• Account details and vehicles: while your account is open.
• Bookings, payments and receipts: as long as tax and accounting laws require, usually up to 8 years.
• Reports about parking spots: up to 12 months. Only the last 3 months count towards what other drivers see.
• Shared spot photos: until you ask us to remove them or we remove them.
• Help desk reports: up to 24 months.
• Website usage data: up to 14 months in Google Analytics and 12 months in Microsoft Clarity.
• Chat messages: deleted 30 days after the booking ends. Call details (time, duration, outcome) are kept with the booking.
• To delete your account, tap Delete my account in Profile, or email support@parkman.in from the email or number you sign in with. We delete your profile and vehicles within 30 days and keep only what the law requires us to keep.

Your choices and rights

Under India's Digital Personal Data Protection Act, 2023 you can ask us to show you the personal data we hold about you, correct it, or delete it, and you can withdraw your consent. You can also nominate someone to use these rights for you if you die or become unable to, and if we don't resolve your complaint, you can complain to the Data Protection Board of India. You can also turn off location, microphone and notification access at any time in your phone's settings; some features will stop working without them. To use these rights, contact us using the details below. We aim to reply within 30 days.

Keeping it safe

Data is encrypted while it travels between your phone and our servers, and only people who need it to run Parkman can see it. No system is completely secure, so please tell us at once if you think your account has been misused.

Children

Parkman is for people aged 18 or older. If you are under 18, please don't use Parkman; if we learn that an account belongs to someone under 18, we delete it.

Changes to this policy

When we make important changes, we will show the new version in the app and ask you to agree to it before you continue.

Contact and grievance officer

If you have a question or complaint about your data or this policy, contact our Grievance Officer:

Avinash Nadkar, Grievance Officer, Sitara Labs

Email: support@parkman.in

Address: Plot No. 357, Road No. 19, Jawahar Nagar, Goregaon West, Mumbai, Maharashtra 400104, India

We acknowledge complaints within 24 hours and resolve them within 15 days.