Terms of Service

Who we are

Parkman is operated by Sitara Labs (Udyam Registration No. UDYAM-MH-18-0587060), Plot No. 357, Road No. 19, Jawahar Nagar, Goregaon West, Mumbai, Maharashtra 400104, India. In these terms, "Parkman", "we" and "us" mean Sitara Labs.

Using Parkman

By using Parkman you agree to these terms and to our Privacy Policy. You must be 18 or older. Keep your account to yourself; you are responsible for what is done with it.

Free parking information

• Free parking shown in Parkman comes from OpenStreetMap, from our own estimates based on map data, and from other drivers' reports. It is not checked by Parkman and may be wrong or out of date.
• Always check signs, road markings and local rules before you park. You are responsible for where you park, and for any fine, towing or other charge that follows.
• Free parking information, street photos, walking times and other drivers' photos and reports are provided as they are, without any promise that they are correct or complete. As far as the law allows, we are not responsible for any fine, towing, damage or loss that comes from relying on them.

Maps and Google services

Maps, place search, walking times and Street View photos in Parkman are provided by Google. By using them you also agree to the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy). Map data © OpenStreetMap contributors is available under the Open Database License.

Bookings

Bookings, payments, messages and calls described below are available only where Parkman offers paid parking in the app.

• Each new booking request is approved or declined by the parking owner.
• Once a request is approved, the space is held for you for a short time while you pay. If you don't pay in that time, the hold ends.
• You can cancel for free at any time before check-in. If you paid online, you get a full refund to the way you paid.

Extending a booking

• You can add time to a confirmed or ongoing booking in the app without asking the owner again.
• You can only extend when the same space is free for the extra time and the parking is open. If it isn't, the app tells you that extending isn't available.
• Extra time costs the same hourly rate as your booking and is paid online before it is added. Your booking ends at the new time only once your payment is confirmed.
• If your payment arrives after the extra time was released, we refund it in full.

Leaving on time and overstaying

• We will remind you shortly before your booking ends.
• You must leave by the end of your booking or extend it in the app.
• If you stay past the end of your booking without extending, you will have to pay extra charges for the extra time, as charged by the parking. We will tell you in the app when your time is up.
• Repeatedly overstaying may lead us to limit or close your account.

Messages and calls

• While a booking is active, you and the other person on it can message and call each other in the app. You appear to each other only as "Driver" and "Parking owner"; phone numbers and names stay private.
• Messaging and calling open when the owner approves the booking and close 2 hours after it ends. After that, the Parkman number no longer connects.
• Use them only for the booking. Don't share personal contact details, harass anyone or send spam; we may limit or close accounts that do.
• Free in-app calls use your internet data. Calls through a Parkman number ring your phone and may count towards your mobile plan.

Reports about parking spots

When you report that you parked somewhere, or that parking isn't allowed there, report only what you saw yourself. We may remove reports and limit accounts that send false ones.

What you share

Photos, reviews, reports and messages you share must be your own and true. Don't share anything that is unlawful, false or misleading, defamatory, obscene, harassing or hateful, that invades someone's privacy (including people's faces and number plates), that infringes someone else's rights, or that threatens India's unity, security or public order. We may remove anything that breaks these rules and limit or close the accounts that share it. To report something you see in Parkman, contact our Grievance Officer (details below).

Parking owners

• You must have the right to rent out every space you list, and keep its details, prices and opening hours accurate.
• You must honour every booking you accept, including time added by a driver.
• Parkman keeps a commission on each online payment, shown in your owner dashboard, and pays you the rest by bank transfer after the stay ends. A change to the commission applies only to bookings paid after the change.

Payments, refunds and receipts

Online payments and refunds are handled by our payment partner, Cashfree. Refunds go back to the way you paid; banks can take several working days to show them. You can view a receipt for every online payment in the app.

Our responsibility

Parkman connects drivers with parking. The parking owner is responsible for the parking itself, including access and the safety of vehicles parked there. As far as the law allows, our responsibility for any booking is limited to the amount you paid through Parkman for it.

Changes to these terms

When we make important changes, we will show the new version in the app and ask you to agree to it before you continue.

Law and contact

These terms are governed by the laws of India, and the courts of Mumbai, Maharashtra have jurisdiction. For questions, contact support@parkman.in.

Grievance Officer: Avinash Nadkar, Sitara Labs, Plot No. 357, Road No. 19, Jawahar Nagar, Goregaon West, Mumbai, Maharashtra 400104. Email: support@parkman.in. We acknowledge complaints within 24 hours and resolve them within 15 days.